Terms & Conditions

Last Updated: 15 January 2025

These Terms and Conditions ("Terms") govern your use of the ProNoriave Audio & Video Equipment website and services. By accessing our website, renting or purchasing equipment, or using our services, you agree to be bound by these Terms.

1. Company Information

ProNoriave Audio & Video Equipment is a limited company registered in England and Wales.

2. Definitions

In these Terms, unless the context requires otherwise:

• "We", "us", "our" refers to ProNoriave Audio & Video Equipment
• "You", "your", "Customer" refers to the person or entity renting or purchasing equipment
• "Equipment" refers to all audio and video equipment, accessories, and related items available for rental or purchase
• "Rental Period" refers to the agreed duration for which Equipment is rented
• "Rental Fee" refers to the payment due for renting Equipment
• "Website" refers to https://pronoriave.com and all associated pages
• "Services" refers to equipment rental, sales, delivery, and related services we provide

3. Acceptance of Terms

By using our Website or Services, you confirm that:

• You are at least 18 years of age
• You have the legal capacity to enter into binding contracts
• All information you provide is accurate, current, and complete
• You will comply with all applicable laws and regulations
• You accept these Terms in their entirety

4. Equipment Rental Services

4.1 Rental Booking

To rent equipment from us, you must:

• Complete a rental booking form with accurate information
• Provide valid identification (driver's licence, passport, or government-issued ID)
• Provide a valid payment method
• Agree to these Terms and any specific rental agreement
• Pay the rental fee and any applicable deposit in advance

4.2 Rental Period

The Rental Period begins when the Equipment is collected or delivered to you and ends when the Equipment is returned to us or collected by us. Rental fees are calculated on a daily basis unless otherwise agreed in writing.

Daily rental periods are calculated as 24-hour periods from the time of collection or delivery. Late returns will incur additional charges as specified in Section 4.7.

4.3 Equipment Availability

While we make every effort to ensure Equipment availability, we cannot guarantee that specific items will be available for your desired dates. All bookings are subject to Equipment availability and our acceptance.

We reserve the right to substitute equivalent or superior Equipment if booked items become unavailable due to unforeseen circumstances.

4.4 Delivery and Collection

We offer delivery and collection services across the United Kingdom:

• Delivery fees vary based on location and are calculated at checkout
• Standard delivery is available Monday-Friday, 9:00-18:00
• Saturday delivery is available with additional charges
• Someone must be present to receive and sign for Equipment deliveries
• You are responsible for providing safe and secure access for delivery
• Collection from our London location is available free of charge during business hours

4.5 Equipment Condition and Inspection

All Equipment is provided in good working condition. You must:

• Inspect Equipment immediately upon receipt
• Report any damage, defects, or missing items within 24 hours
• Test Equipment functionality before use for important projects
• Sign delivery documentation confirming receipt and condition

Failure to report issues within 24 hours may result in you being held responsible for pre-existing damage.

4.6 Customer Responsibilities

During the Rental Period, you must:

• Use Equipment in a safe, proper, and lawful manner
• Follow all manufacturer instructions and safety guidelines
• Keep Equipment secure and protected from theft, damage, or loss
• Not modify, repair, or alter Equipment without written permission
• Not sublet, lend, or transfer Equipment to third parties
• Use Equipment only within the United Kingdom unless agreed otherwise
• Maintain appropriate insurance coverage as specified in Section 6
• Return Equipment in the same condition as received (normal wear excepted)
• Return all accessories, cables, cases, and documentation

4.7 Late Returns and Extensions

Equipment must be returned by the agreed return date and time. Late returns incur charges as follows:

Late Return Period	Charge
Up to 2 hours late	25% of daily rental fee
2-6 hours late	50% of daily rental fee
6-24 hours late	Full daily rental fee
Over 24 hours late	Full daily rental fee per day

To request a rental extension, contact us at least 24 hours before the scheduled return time. Extensions are subject to Equipment availability and approval.

4.8 Equipment Returns

When returning Equipment, you must:

• Return all items in their original cases or packaging
• Include all cables, accessories, and documentation
• Clean Equipment to remove personal marks or residue
• Ensure Equipment is in the same condition as received
• Obtain a return receipt confirming items returned

5. Pricing and Payment

5.1 Rental Fees

Rental fees are clearly displayed on our Website and are subject to change without prior notice. The rental fee applicable to your booking is the fee displayed at the time of booking confirmation.

All prices are in British Pounds (GBP) and include VAT at the applicable rate unless otherwise stated.

5.2 Additional Charges

In addition to rental fees, you may be charged for:

• Delivery and collection services
• Insurance premiums (optional but recommended)
• Late return fees
• Damage or loss replacement costs
• Cleaning fees for excessively dirty Equipment
• Replacement costs for lost accessories or documentation

5.3 Security Deposit

We may require a security deposit for Equipment rentals. The deposit amount varies based on Equipment value and rental duration. Deposits are:

• Held on your payment card via authorization (not charged unless needed)
• Released within 5-7 business days after satisfactory Equipment return
• Used to cover damage, loss, or additional charges if applicable

5.4 Payment Methods

We accept the following payment methods:

• Credit cards (Visa, Mastercard, American Express)
• Debit cards
• Bank transfers (for corporate accounts)
• PayPal

Payment must be received in full before Equipment is released for rental.

5.5 Invoicing

We will provide an invoice for all transactions. Invoices are sent electronically to the email address provided during booking. Corporate customers may request alternative invoicing arrangements.

6. Insurance and Liability

6.1 Equipment Insurance

We strongly recommend purchasing our optional Equipment insurance, which covers:

• Accidental damage during normal use
• Theft (subject to police report)
• Loss (subject to conditions)

Insurance costs £10 per day per item and significantly reduces your financial liability for damage or loss.

6.2 Customer Liability

Without insurance, you are fully liable for:

• Repair costs for any damage to Equipment
• Full replacement cost for lost or stolen Equipment
• Loss of rental income during Equipment repair or replacement

6.3 Limitation of Our Liability

We are not liable for:

• Any indirect, consequential, or special damages
• Loss of profits, data, or business opportunities
• Damage caused by misuse, negligence, or failure to follow instructions
• Equipment failure due to factors beyond our reasonable control
• Third-party actions or equipment compatibility issues

Our total liability under these Terms shall not exceed the total rental fees paid for the specific rental in question.

6.4 Indemnification

You agree to indemnify and hold us harmless from any claims, damages, losses, or expenses (including legal fees) arising from:

• Your use or misuse of Equipment
• Your breach of these Terms
• Your violation of any laws or third-party rights
• Negligence or willful misconduct

7. Cancellations and Refunds

Please refer to our separate Refund Policy for detailed information about cancellations, refunds, and related terms.

8. Equipment Sales

8.1 Purchase Terms

For equipment purchases:

• All sales are final unless Equipment is defective
• Prices are as displayed on the Website at time of purchase
• Payment must be received before Equipment is dispatched
• Delivery charges apply as specified at checkout
• You have statutory rights under UK consumer protection law

8.2 Warranty

Purchased Equipment comes with manufacturer warranty where applicable. We do not provide extended warranties beyond manufacturer coverage. Warranty claims should be directed to the manufacturer.

9. Intellectual Property

All content on our Website, including text, graphics, logos, images, and software, is our property or licensed to us and is protected by copyright, trademark, and other intellectual property laws.

You may not:

• Reproduce, distribute, or modify Website content without permission
• Use our trademarks, logos, or branding without authorization
• Create derivative works based on our content
• Use automated systems to scrape or extract data from our Website

10. Privacy and Data Protection

Your privacy is important to us. Please review our Privacy Policy to understand how we collect, use, and protect your personal information. By using our Services, you consent to our data practices as described in the Privacy Policy.

11. Website Use

11.1 Acceptable Use

You agree not to:

• Use the Website for any unlawful purpose
• Transmit viruses, malware, or harmful code
• Attempt to gain unauthorized access to our systems
• Interfere with other users' access or enjoyment
• Impersonate any person or entity
• Harvest or collect user information

11.2 Website Availability

While we strive to maintain continuous Website availability, we do not guarantee uninterrupted access. We may suspend or restrict access for maintenance, updates, or other reasons without liability.

12. Force Majeure

We are not liable for failure to perform our obligations due to circumstances beyond our reasonable control, including but not limited to:

• Natural disasters (floods, earthquakes, severe weather)
• War, terrorism, or civil unrest
• Government actions or restrictions
• Pandemics or public health emergencies
• Strikes or labor disputes
• Supplier failures or transportation disruptions

13. Termination

We reserve the right to terminate or suspend your access to our Services immediately, without notice, for:

• Breach of these Terms
• Fraudulent or illegal activity
• Non-payment of fees
• Misuse or damage to Equipment
• Any conduct we deem inappropriate or harmful

Upon termination, you must immediately return all rented Equipment and pay all outstanding fees.

14. Governing Law and Jurisdiction

These Terms are governed by and construed in accordance with the laws of England and Wales. Any disputes arising from these Terms or use of our Services shall be subject to the exclusive jurisdiction of the courts of England and Wales.

15. Dispute Resolution

If you have a complaint or dispute, please contact us first to seek resolution. We are committed to resolving issues amicably. If we cannot resolve a dispute through direct communication, you may pursue alternative dispute resolution or legal action as appropriate.

16. Severability

If any provision of these Terms is found to be invalid, illegal, or unenforceable, the remaining provisions shall continue in full force and effect. The invalid provision shall be modified to the minimum extent necessary to make it valid and enforceable.

17. Entire Agreement

These Terms, together with our Privacy Policy and Refund Policy, constitute the entire agreement between you and ProNoriave regarding use of our Services and supersede all prior agreements or understandings.

18. Changes to Terms

We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting to our Website with an updated "Last Updated" date. Your continued use of our Services after changes constitutes acceptance of the modified Terms.

For significant changes, we will provide reasonable notice via email or Website announcement.

19. Contact Information

20. Acknowledgment

By using our Website and Services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.

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These Terms & Conditions comply with UK law and Google Ads requirements.